FAQ

Help Center


1. The function of this site?

Himew is global cross-language dating site. Committed in different regions, different languages, different cultures to understand each other better. Here, users can register, find friends, writing messages, send gifts and so on. Of course, you can also upgrade to our Blue Diamond Member or Yellow Diamond Member, so you can use more functions.

2. How to join and register?

You can first visit (www.himew.com), then choose Language to sign up. Only need to enter user name, email, password, and gender to complete the registration, requiring only a few seconds.

3. The reason for registration failed?

Please follow the rules of registration:

1) Username: must be 4-20 characters, including letters, number.

2) Password : must be 6-20 characters.

3) E-mail: please enter a real and valid e-mail, so that you can retrieve your password.

4. I forgot my password. What do I do?

Just click the link "Forgot Password?" on the Home right corner and follow the simple instructions to reset it. Or you can send e-mail to the site customer service (service@himew.com), we can help you reset your password.

5. Why should I fill in personal information and upload photos?

Personal information help to know each other and personal photos leave people a specific impression on the net. Absolutely, you have the right to decide whether to do. The experience tell us improving personal information attract others pay more attention to you, and your photos may increase your attention rate 10 times as many as before!

Disclaimer: Photos and Pictures choose according to your preference. Not as a member of the true identity of the certification standards.

6. Join our site requires charge?

Registration is completely free, the basic functions of the general membership is free. You also can choose our paid services according to your own preferences - Blue Diamond Member or Yellow Diamond Member, just spend the equivalent to the price of a few drinks, you can order our 30 days of service, and more people worldwide become friends. Of course, you can also select the service period. Blue Diamond Member is $25 per month, Yellow Diamond Member is $80 per month. For more information: Upgrade - Member introduction.

7. What is Gold on Himew?

We offer Gold as a virtual currency for members in order to provide better services. You can buy the Gold in the website and get the appropriate services with it. 1 Gold equivalent of $ 1. There is no time limitation, refunded and monetary values of the Gold. It is forbidden to be transfer in private.

8. How to pay or buy Gold?

We now offer PayPal (Support Visa, Mastercard, American Express, Discover, UnionPay etc.) and Credit Card (Support MasterCard and JCB) for secure payment. Operation is as follows: Login – Buy Gold. If you have not got a PayPal account, you can choose PayPal-credit card for payment. All methods of payment are absolutely safe. We have no automatic memory and repeat charges procedures. If you have any questions, please contact us (service@himew.com).

9. If I have any payment problems?

If you have any payment issues, please contact us (service@himew.com). We are always happy to help you.

10. How to read messages for free? How to translate messages if I need?

If you want to read free messages without translation, you can choose "No translation". You can read a number of messages is 5. If you want to read more free messages, please upgrade to Blue Diamond Member or Yellow Diamond Member. We can offer human translation service. Translation cost 0.01 Gold /2 character.

11. How to Upgrade? Why upgrade to Blue Diamond Member or Yellow Diamond Member?

You can login - Upgrade – Select member type and time - Submit. Blue Diamond Member and Yellow Diamond Member belong to monthly subscription can enjoy more features. Blue Diamond Member can read messages free, buy gifts enjoy 5% discount. Yellow Diamond Member can read messages free, translate messages free, buy gifts enjoy 10% discount. More details please see: Upgrade - Member introduction.

12. Are there real gifts on our site? How to send real gifts?

Yes. You can click "Real gift" after login your account. In order to protect users' privacy, we offer two ways to buy real gift. If you have the recipient's address and telephone number and other information, you only need to enter this information to buy real gift. If you do not have the recipient's information, we need to contact the recipient to obtain information such as address and phone. Within a week as we can not contact the recipient, the recipient rejected, the giver to cancel the order, and we will cancel the order and refund your Gold.

1) Shipping time: After the gift purchase is successful, we will be shipped within 24 hours. If you are using an electronic check payments, you need to pay a success, then we can ship. Electronic check payment success may need 3-15 days. So we recommend that you avoid using electronic check payment.

2) Arrival time: Probably need 2-7 days. Besides, as we all know that International shipping requires more complicated shipping procedures, such as both countries customs, transit stations etc., it will probably take longer time for your gifts to arrive at the final destination. Much Appreciate for your understanding on this uncontrollable matter.

3) Cancel Order: If you want to cancel your order, please contact us within 12 hours. Our email is service@himew.com

13. How to remove account?

You have the right to remove your account. Please contact us with your registered e-mail. After we audit, we will cancel your account and all the registration information.

14. What is the privilege of female users?

Compared to male, female registered on the site is free to send and read messages, but female registered our site must be verify the true identity, prevent male and crook disguised as female user fraud on our website. Female users on our site need real strict authentication process. After the female user registration is complete, within 48 hours, she need to send her life photos, identification and other information to the customer service staff to check. Within the prescribed time, if she didn't send her information, her account will be frozen.

15. How do I report a false member?

We strictly control the illegal and false members. If you find one, especially those who ask you to transfer, please contact us (service@himew.com) and let us know the user name and the contents of the complaint. We will investigate and take measures as soon as possible. If you have any comments, suggestions or questions, please contact us, thank you for using our site!

幫助中心


1. 本網站的功能?

Himew是全球最大的跨語言交友平台。致力於不同地區,不同語言,不同文化的人通過互聯網絡更好的相互了解。在這裡,用戶可以註冊,尋找朋友,寫信,贈送禮物等。當然,您也可以升級為我們的藍鑽會員或黃鑽會員,這樣可以使用更多的功能。

2. 如何加入我們?

您只需要輸入(www.himew.com),選擇語言即可訪問我們的網站。書序您的用戶名、郵箱、密碼和性別即可完成註冊,僅需要幾秒鐘的時間,就可享受我們的服務。流程非常的簡單。

3. 註冊失敗的原因?

請按以下規定註冊:

1) 用戶名:包含字母或數字,4-20個字符;

2) 密碼:包含字母或數字,6-20個字符;

3) 郵箱:真實可用的郵箱,用於找回您的密碼。

4. 忘記密碼怎麼辦?

如果您忘記或丟失密碼,您可以點擊首頁右上角的“忘記密碼”,輸入您註冊網站時使用的郵箱,然後找回密碼。或者您可以給本網站的客服人員發送郵件(service@himew.com),我們幫您重置密碼。

5. 為什麼要填寫個人資料,還有上傳照片?

個人資料對人們的相互了解很有幫助。個人照片可以讓人們通過網絡對彼此有相對具體的印象。您當然有選擇的權利,經驗表明完善的個人資料可以大大提高別人對您的了解和興趣度,真實的個人照片可以讓您擁有更好的交流。建議您使用個人生活照作為您的頭像,當然您有權使用您所喜歡的風景、動畫或其他。

聲明:頭像和照片根據喜好任意選擇。不作為會員真實身份的認證標準。

6. 加入網站需要收費嗎?

註冊網站是完全免費的,普通會員的基本功能也是免費的。同時您也可以根據自己的喜好來選擇服務功能——藍鑽會員和黃鑽會員服務,只需花相當於幾杯飲料的錢,您就可訂購我們30天的服務,與全球更多的人成為朋友。當然您也可以選擇服務期限。藍鑽會員是25金幣/月,黃鑽會員是80金幣/月。詳情請見:升級-會員介紹。

7. 什麼是網站的金幣?

本網站為用戶提供虛擬貨幣(即“金幣”),作為網站上購買商品或服務的製定貨幣,你可以在本網站購買和使用金幣,1金幣等值於1美元。金幣沒有期​​限限制。金幣不可退還。金幣沒有貨幣價值,不得站外私自買賣或轉讓。

8. 如何購買金幣?

您可以登錄網站,點擊“購買金幣”。我們目前提供PayPal支付(支持Visa, Mastercard, American Express, Discover, UnionPay etc)、信用卡支付(支持MasterCard和JCB)等網絡安全支付方式。如果您沒有PayPal賬戶,您可以選擇PayPal-信用卡支付的方式。所有的支付方式都是絕對安全的。本站絕沒有任何自動記憶或重複收費的程序。如有任何疑問,請馬上與我們聯繫(service@himew.com)。

9. 如果我有任何付款問題?

如果您有任何支付方面的問題,請與我們聯繫(service@himew.com)。我們很樂意幫助你解決問題。

10. 如何免費查看信件?如果我需要翻譯該怎麼辦?

如果您想免費查看不用翻譯的信件,您可以選擇“不翻譯”。你可以查看信件的數量是5封。如果您想不受限制的查看更多的信件,請升級我們的藍鑽會員或黃鑽會員。我們可以提供人工翻譯服務。翻譯花費是0.01金幣/2字符。

11. 如何升級?為什麼要升級到藍鑽會員或黃鑽會員?

您可以登錄- 升級- 選擇會員類型和時間– 點擊提交即可完成升級。藍鑽會員和黃鑽會員屬於包月服務,可以享受更多的會員功能。藍鑽會員可以免費查看信件,購買禮物享受95折優惠。黃鑽會員可以免費查看信件,免費翻譯信件,購買禮物享受9折優惠。更多詳細信息請參閱:升級-會員介紹。

12. 網站有真實的禮物嗎?怎樣送真實禮物?

有的。您可以在賬戶中選擇真實禮物。為了保障用戶的隱私,我們提供兩種方式購買真實禮物,如您有收禮人的地址及電話等信息,只需要輸入這些信息即可下單,如您沒有收禮人的信息,我們需要聯繫收禮人,取得地址和電話等信息。如一周以內我們聯繫不上收禮人、收禮人拒收、送禮人取消訂單等,我們將取消該訂單並退還您的金幣。送禮時間需注意時差,以網站服務器時間為準。

1) 發貨時間:禮品購買成功後,我們會在24小時內發貨。如果您使用的是電子支票支付,則需要支付成功後我們才能出貨。電子支票付款成功的時間可能需要3-15天,所以我們建議您避免使用電子支票支付。

2) 到達時間:大概需要2-7天。此外,大家都知道,國際航運需要更複雜的運輸過程,如兩國海關,中轉站等,你的禮物在到達最後目的地時可能會需要更長的時間。希望您對於這一不可控時間給予理解。

3) 取消訂單:如果你想取消訂單,請在12小時內與我們聯繫。我們的郵箱是service@himew.com

13. 如何刪除我的賬戶?

您有權利刪除您的賬號,請使用您的註冊郵箱聯繫我們(service@himew.com),我們審核後,會刪除您的賬戶及所有的註冊信息。

14. 女性用戶有什麼優惠?

相比較男性,本網站註冊的女性可以免費發送和查看信件,但是女性用戶註冊必須通過網站的真實身份驗證,防止男性或者騙子偽裝成女性用戶在網站內進行欺詐。本網站對於女性用戶實施嚴格的真實身份驗證流程,女性用戶註冊完成後,48小時內需要將生活照片、身份證明等信​​息發送給客服人員審核,如沒在規定的時間內發送,您註冊的女性賬戶將被凍結使用。

15. 如何投訴虛假或者非法會員?

我們嚴格控制非法的、詐騙性質的會員,以及要求你轉賬給個人的情況。如果您發現,請立即與我們聯繫,告知我們其用戶名和投訴事項。我們會盡快調查並採取措施。如果您有任何意見、建議或問題,請聯繫我們,感謝您使用我們的網站!